Terms & Conditions

Effective Date: 15 May 2025

Welcome to Gleam Glow (“we,” “our,” “us”).
By accessing or purchasing from www.gleamglow.pro (the “Site”) you agree to be bound by the following Terms & Conditions (“Terms”). Please read them carefully before using our Site or placing an order. If you do not agree, you must not use the Site.

1. Definitions

  • “Customer,” “you,” “your” – any person who visits the Site, creates an account, or purchases products from Gleam Glow.

  • “Products” – all skincare items and accessories offered for sale on our Site.

  • “Services” – any online content, functionality, and purchasing capability provided via the Site.

2. Eligibility & Acceptance

You affirm that you are at least 18 years old—or the age of majority in your jurisdiction—and legally capable of entering binding contracts. Your continued use of the Site constitutes acceptance of these Terms and any future modifications posted here.

3. Product Information & Availability

We aim to display accurate descriptions, ingredients, pricing, and stock status. However, color tones may vary by monitor, and availability is not guaranteed. We reserve the right to discontinue or change Products at any time without notice.

4. Orders & Contract Formation

  1. Order Placement – When you submit an order, it constitutes an offer to purchase Products under these Terms.

  2. Order Confirmation – We will send an acknowledgement e‑mail. This is not acceptance; the contract forms only when we dispatch the Products and send a shipping confirmation.

  3. Right to Refuse or Cancel – We may refuse or cancel any order for reasons including payment issues, suspected fraud, or stock limits. If payment has been taken, we will promptly issue a refund.

5. Pricing & Payment

  • Prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.

  • We accept the payment methods shown at checkout. Payment information is processed securely by our third‑party payment gateway; we do not store full card details.

  • We reserve the right to correct pricing errors and update prices without notice (updates do not affect confirmed orders).

6. Shipping, Delivery & Risk of Loss

  • Shipping options, fees, and estimated delivery times are displayed at checkout.

  • Risk of loss and title transfer to you upon delivery to the address provided.

  • Delays caused by customs, courier issues, or force‑majeure events are outside our control.

7. Returns & Refunds

Our Return & Refund Policy (available on the Site) forms part of these Terms. Please review it before purchasing. Due to hygiene considerations, opened or used skincare items are generally non‑returnable unless defective.

8. User Accounts & Security

If you create an account, you must provide accurate information and safeguard your login credentials. You are responsible for all activity under your account. Notify us immediately of unauthorized use.

9. Intellectual Property

All content on the Site—text, graphics, logos, product names, images, videos, and software—is owned by or licensed to Gleam Glow and protected by intellectual‑property laws. You may not reproduce, distribute, or exploit any content without prior written permission.

10. Prohibited Uses

You agree not to:

  • Use the Site for any unlawful purpose.

  • Violate or attempt to violate Site security.

  • Upload or transmit viruses or harmful code.

  • Engage in misleading, fraudulent, or defamatory conduct.

11. Medical Disclaimer

Our Products are cosmetics, not medicinal treatments. Content on the Site is for informational purposes only and is not a substitute for professional medical advice. Individual results may vary; discontinue use if irritation occurs and consult a dermatologist.

12. Limitation of Liability

To the maximum extent permitted by law, Gleam Glow shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or Products. Our total liability for any claim shall not exceed the amount you paid for the Product involved.

13. Indemnification

You agree to indemnify and hold Gleam Glow, its officers, employees, and agents harmless from any claims, liabilities, damages, and expenses (including legal fees) arising out of your breach of these Terms or your misuse of the Site.

14. Privacy

Your submission of personal information is governed by our Privacy Policy, which forms part of these Terms.

15. Changes to Terms

We may update these Terms periodically. Any changes take effect immediately upon posting on the Site. Your continued use after changes constitutes acceptance.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute shall be subject to the exclusive jurisdiction of the courts of Karachi, Sindh.

17. Contact Information

If you have questions about these Terms or any aspect of our service, please contact us:

  • Email: thegleamglow@gmail.com

  • Phone/WhatsApp: +92 324 3952306

  • Postal Address: 1032, Sector 8‑C, Gulshan‑e‑Zahore, PECHS II, Karachi, Sindh, Pakistan